Frequently asked questions
Care and Handling
How do I clean my artwork?
Acrylic Prints can be cleaned with a soft cloth and water, with or without a mild soap. Do not use window/glass cleaner and make sure the cloth is free of anything that might scratch the surface.
Aluminum Prints can be cleaned using soap and water or ammonia based glass cleaners applied with a soft cloth or paper towel.
How do I hang my artwork?
- Supplied with 2 Euro-Hangers which can be either attached to the top rail and hooked over a “J” hook (not supplied), or attached to the sides to accommodate picture wire.
- Supplied with 2 ‘Z Clips’ (a.k.a. ‘step hanger’) to support the extra weight of the larger sizes. The vertical slot allows for fine tuning of the level before tightening the screw
What type of payments do you accept?
When will my credit card be billed?
Do you offer international shipping?
We are pleased to ship prints Internationally,. Please contact us for a quote at firstname.lastname@example.org.
What about duties and taxes?
Any duties or taxes incurred as a result of International shipping are the responsibility of the purchaser.
How do I track my order?
Once your artwork has shipped you will receive an email with the tracking information for your package.
Do you offer a return policy?
As all orders are custom, we do not offer returns. However if your artwork arrives damaged in any way please email email@example.com as soon as possible so we can resolve the issue.
What if my artwork is damaged when it arrives?
If your artwork arrives damaged in any way please keep the original packaging and email us as soon as possible at firstname.lastname@example.org.